Mylu: Your AI Pet

Privacy Policy

Effective date: October 13, 2026

This policy explains what information Mylu: Your AI Pet ("Mylu", "the app", "we", "us") collects, how it is used, and the choices you have. Mylu is developed by Ajith. By using the app you agree to the practices described here.

In short: you can use Mylu without an account. Your conversations are sent to an AI service to generate your pet's replies. If you sign in, supported pet data is saved to your account. You can turn long-term memory off, clear conversations, export your data, and delete your account from Settings. We do not sell your personal information.

1. Information we collect

Information you give us

Pet details: the kind of pet you choose (dog, cat, or sprite), its name, and its personality.
Conversations: the messages you type and the voice messages you speak to your pet, and your pet's replies.
Memories: selected details from your conversations that your pet saves so it can refer to them later, when long-term memory is on.
Reminders: the text and time of reminders you ask your pet to set.
Preferences: your settings, such as whether messages are enabled, check-in notifications, and quiet hours.
Account information: if you sign in, your email address and a unique account identifier. If you sign in with Google, we receive basic profile information from Google, such as your name, email address, and profile picture. If you sign in with email and password, your password is handled by our authentication provider and is never visible to us.

Information collected automatically

Subscriptions: when you purchase Mylu Plus, we receive store transaction identifiers, purchase tokens, transaction amounts and currencies, refund status, renewal and expiry status, and an identifier linking the purchase to your Mylu account. Apple or Google handles your payment details; we do not receive your full payment-card number. Subscription access and daily usage are shared across devices signed into the same Mylu account.
Usage counts: how many AI conversations you have had each day, so the daily limit can be applied.
Technical information: basic information such as device type, operating system, app version, and crash or error reports, used to keep the app working.

Microphone and notifications

Mylu asks for microphone access only so you can talk to your pet using the voice button, and only records while you are using it. It asks for notification permission to deliver reminders and, if you choose, occasional check-ins. You can change either permission at any time in your device settings.

2. How we use your information

To create and show your pet and let it respond to you.
To turn your voice into text, generate your pet's reply, and play that reply back as speech.
To remember details you have shared, when long-term memory is on.
To schedule reminders and check-in notifications, respecting your quiet hours.
To save and restore your pet data across devices when you are signed in.
To apply the daily conversation limit, prevent abuse, fix bugs, and keep the service secure.

We do not sell your personal information, and we do not use your conversations for advertising.

3. AI conversations

When you talk to your pet, your message (and, for voice, your speech or its transcription) is sent over the internet to third-party AI and speech service providers that process it to produce a reply. To keep replies consistent, the request may include your pet's name and personality, recent messages, and saved memories. These providers process the data on our behalf to deliver the feature.

AI replies can be inaccurate or unexpected. Please don't share sensitive information, such as passwords, financial details, or health information, in conversations. Mylu is a virtual companion for entertainment and everyday reminders; it is not a person, a therapist, or a source of professional advice.

4. Where your data is stored

Without an account: your pet and settings are stored on your device. Conversation messages are still sent to AI providers to generate replies, as described above.
With an account: supported pet data, such as your pet, conversations, memories, and settings, is stored with our cloud provider and linked to your account so you can restore it.
Reminders are delivered as local notifications scheduled on your device.

We share information only as needed to run the app:

Service providers that host data, provide sign-in, process AI and speech requests, and report crashes. They may use the data only to provide their services to us.
Apple App Store and Google Play process subscriptions, renewal billing and refunds. Authorised Mylu administrators can view account subscription status and usage counts to provide support; the admin panel does not display private conversations.
Google, if you choose Sign in with Google, under Google's own privacy policy.
Legal reasons, when required by law or to protect the rights, safety, or security of users or others.
Business transfers, if the app is sold or merged, in which case this policy continues to apply to your information.

6. Your choices and controls

Long-term memory: turn it off in Settings to stop your pet saving new details.
Clear conversations: delete your conversation history from Settings.
Export: download a copy of your data from Settings.
Delete your account: delete your account and its associated pet data from Settings.
Notifications: turn check-ins on or off, set quiet hours, or disable notifications in your device settings.
Use without an account: you can use Mylu without signing in. Uninstalling the app removes the data stored on your device.

7. Data retention

We keep account data for as long as your account exists. When you clear conversations or delete your account, we delete the related data from our systems, except where we must keep limited information to meet legal obligations, resolve disputes, or prevent abuse. Deleted data may remain in backups for a short period before it is overwritten. Our AI and service providers may keep request data for a limited time under their own retention policies.

Deleting your Mylu account does not cancel a store subscription. Cancel it in your store settings first. Account deletion removes the current subscription-access record and account purchase-link identifier. We retain limited, private store transaction records for billing reconciliation, disputes and prevention of purchase reuse. See the Mylu terms of use for subscription details.

8. Security

Data is sent over encrypted connections and stored with providers that use industry-standard security. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children

Mylu is not directed at children under 13 (or the minimum age required in your country), and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

10. Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. You can use the controls in Settings or contact us to make a request. You may also complain to your local data protection authority.

Your information may be processed in countries other than your own, including by our service providers. We take steps to protect it wherever it is processed.

11. Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date above, and for significant changes we will let you know in the app.

12. Contact

Questions or requests about this policy or your data: ajithovijaya@gmail.com